Always Keep in Mind
Gaming is entertainment only. Never play with money you cannot afford to lose.
What Is Responsible Gaming?
Responsible gaming means participating in gambling or online gaming activities in a controlled, mindful way that does not affect your daily life, personal relationships, or financial stability. It's more than a concept — it's a mindset that puts balance and personal well-being above everything else.
At mygame, we believe every member deserves to enjoy our platform in a fun and positive way. That is why we have built a full infrastructure to support responsible gaming — not just as a business obligation, but because we genuinely care about the well-being of our community.
Healthy gaming has certain hallmarks: you play within a pre-set budget, you do not use savings or borrowed money to play, you can stop whenever you choose, and gaming does not interfere with your work, family, or other responsibilities.
Core Principles of Healthy Gaming
Play for fun, not for income. Treat every ringgit you spend as the cost of entertainment — just like buying a movie ticket or dining out. When you approach gaming this way, it stays an enjoyable activity.
Warning Signs to Watch Out For
Recognising the early signs of a gambling problem is crucial. The sooner you notice changes in behaviour, the easier it is to take corrective action. Here are some warning signs you should take seriously:
- Feeling stressed, anxious, or irritable when unable to play.
- Constantly thinking about gaming even while at work or with family.
- Continuously increasing bet amounts to achieve the same level of excitement.
- Trying to recover lost money by continuing to play — a habit known as "chasing losses" and one that is extremely dangerous.
- Lying to family members or friends about the time and money spent on playing.
- Using money meant for bills, food, or basic necessities to play.
- Neglecting work, study, or family responsibilities because of gaming.
- Borrowing money or selling assets to fund gameplay.
If you recognise one or more of the signs above in yourself or someone you care about, do not be ashamed to seek help. mygame is ready to help you take the first step toward positive change.
How to Manage Your Playing Habits
Managing your gaming habits doesn't have to be difficult. With a few simple, consistent steps, you can keep your gaming experience enjoyable and stress-free:
Set a Budget Before You Play
Decide how much you are willing to spend before starting a session. Treat it as an entertainment expense and never exceed that limit, no matter what happens during play.
Set a Time Limit
Use the session time limit feature in your mygame account settings. Set a reasonable playtime — typically no more than 1–2 hours per session to avoid decision fatigue.
Do Not Play When Emotionally Unstable
Avoid playing when you are feeling sad, stressed, angry, or have just been through a major problem. An unstable emotional state can impair your judgement during play.
Take Regular Breaks
Step away every 30–45 minutes. Use that time to drink some water, take a short walk, or chat with someone nearby. Breaks help you make clearer decisions.
Accept Outcomes Gracefully
Understand that wins and losses are part of the game. Do not try to recover losses desperately — this will only make things worse and create unnecessary stress.
Balance It With Other Activities
Make sure gaming is only a small part of your leisure time. Set aside time for other hobbies, sports, and interactions with family and friends to maintain a healthy life balance.
How to Use mygame's Control Tools
All mygame self-control tools are accessible directly through your account settings page after logging in. Here is a quick guide on how to activate each tool:
Deposit Limit
Account Settings → Financial Controls → Deposit Limit. Select a daily, weekly, or monthly limit. Takes effect immediately.
Session Time Limit
Account Settings → Time Controls. Set a maximum session duration. You will be reminded 10 minutes before the limit is reached.
Temporary Exclusion
Account Settings → Security → Suspend Account. Choose a period from 1 day to 6 months. Access is blocked immediately.
Check Gaming History
Account Settings → Activity History. View a complete record of sessions, deposits, and results within the past 90 days.
Need Help Activating a Tool?
The mygame support team is ready to help you configure any self-exclusion or control tools via 24/7 live chat. Contact us at [email protected] or directly via in-app live chat.
Support Resources & Professional Help
If you or someone you know needs further help with gambling habits, there are several support resources available. Remember, asking for help is a sign of strength, not weakness.
Mygame partners with organisations that specialise in mental health and gambling addiction to ensure our members have access to the right professional support when needed. Our support team is also trained to provide initial guidance and connect you with the appropriate resources.
- mygame 24/7 Live Chat: The fastest way to discuss any concerns about your playing habits.
- Support email: [email protected] — for more detailed and confidential discussions.
- Voluntary counselling: mygame can connect you with counselling services that specialise in gambling-related issues in Malaysia.
- Family support: We also provide guidance for family members who want to help their loved ones address a gambling problem.
All conversations and requests related to responsible gaming are handled confidentially by our team. Your privacy is our priority at every step of this process.
Test Yourself — A Quick Self-Assessment
Answer the following questions honestly. If you answer "Yes" to more than 3 questions, it may be time to talk to someone.
Have you ever played longer than you originally planned?
Have you ever downplayed or hidden how much time or money you spent playing from family or friends?
Have you ever played using money meant for basic necessities such as rent, food, or bills?
Do you feel restless or uncomfortable when you try to cut back or stop playing?
Have you ever tried to win back money you lost by continuing to play (chasing losses)?
Has playing ever caused problems in your relationships with family, friends, or your work/study performance?
Have you ever borrowed money or sold something to fund your playing?
Get Help Today
If your answers are a cause for concern, contact the mygame support team via live chat or email [email protected]. We are here to help, not to judge.
FAQ – Responsible Gaming
Play Smart, Enjoy Every Moment
Join over 500,000 Malaysian members enjoying quality entertainment at mygame in a responsible and safe way. Register today and access all our self-control tools for free.