Mygame Terms & Conditions – Malaysia Platform Usage Guide

1 Definitions & Interpretation

In these Terms and Conditions, the following words and phrases carry the meanings as stated:

• "Platform" refers to the mygame.onl website, the mygame mobile app, and all related services.
• "Member" or "User" refers to any individual who has registered and holds an active account with mygame.
• "Wins" refers to any funds earned through gameplay on the platform, including wins from Slots, Live Casino, bingo, and Sports Betting.
• "Bonus" refers to any additional credits, free spins, or other incentives granted by mygame to members.
• "Wagering Requirements" refers to the total amount that must be wagered before a bonus or winnings derived from a bonus can be withdrawn.
• "KYC" (Know Your Customer) refers to the identity verification process that all members must complete before making their first withdrawal.
• "Service" covers all games, promotions, customer support, and other functions provided by mygame.

2 Eligibility & Account Registration

To register and use the mygame platform, you must meet all of the following eligibility requirements without exception:

• At least 18 years old on the date of registration.
• Being an individual who is resident in or physically located in Malaysia at the time of using the platform.
• Having a valid bank account or e-wallet registered in your own name.
• Never been banned or blocked from using any online gambling service.
• Not included on the self-exclusion list of any responsible gaming programme.

Each user is only permitted to hold one account only. Multiple account registrations by the same individual — whether using different names, emails, phone numbers, or payment methods — are strictly prohibited and may result in the closure of all associated accounts and forfeiture of balances.

All information provided during registration must be accurate, complete, and up to date. mygame reserves the right to request supporting documents for identity verification (KYC) at any time. Failure to provide the requested documents within the specified timeframe may result in temporary account suspension.

3 Permitted Platform Usage

The mygame platform is for personal entertainment purposes only. You agree not to use this platform for any of the following:

• Any illegal activity or activity that violates applicable Malaysian law.
• Using automated software, bots, scripts, or any tools that manipulate the game system.
• Colluding with other members to manipulate game outcomes or bonuses (bonus abuse).
• Transferring funds between member accounts to bypass security checks.
• Using another person's account or allowing others to use your account.
• Spreading harmful, inflammatory, or disruptive content that interferes with other members' use of the platform.

Mygame employs advanced detection technology to monitor suspicious activity. Any breach of the terms of use may result in immediate action, including account suspension, balance forfeiture, and reporting to the relevant authorities where necessary.

4 Deposits, Withdrawals & Payments

Mygame supports a wide range of deposit and withdrawal methods suited for Malaysia users, including FPX bank transfer, Touch 'n Go eWallet, GrabPay, and other methods listed on the platform. All transactions are secured with 256-bit SSL encryption.

Deposit terms:

• The minimum deposit amount is as stated on the platform's deposit page and is subject to change from time to time.
• All deposits are final once a transaction is confirmed — no deposit refunds will be made except in the case of proven technical errors.
• Mygame does not charge any processing fees for standard deposits; however, third-party charges may apply depending on the payment method selected.

Withdrawal terms:

• Withdrawals can only be made to an account registered under the same name as your mygame account.
• The KYC process must be fully completed before your first withdrawal can be approved.
• Mygame processes withdrawal requests within 3 to 30 minutes for supported methods.
• Mygame reserves the right to request additional documents for any withdrawal deemed to require further review in the interest of your account security.

5 Bonuses, Promotions & Rewards Program

All bonuses and promotions offered by mygame are subject to the wagering requirements and specific terms stated in each respective offer. The following terms apply generally to all bonus types:

• Welcome bonuses, reload bonuses, and cashback can only be claimed once per offer unless otherwise stated.
• Wagering requirements must be met within the specified timeframe — bonuses not used within that period will expire automatically.
• Mygame reserves the right to void bonuses and associated winnings where abuse or fraud can be established.
• Bonuses cannot be transferred between accounts, and their value cannot be directly converted to cash.
• Any conflict between general terms and the specific terms of a promotion — the specific terms shall prevail.

The mygame VIP loyalty and rewards programme is subject to separate terms that will be communicated to eligible members through the platform's official channels.

6 Games, Betting & Results

All games on the mygame platform — including Live Casino, Slots, Bingo, and Sports Betting — are operated using a fair and transparent system. Chance-based games use a Random Number Generator (RNG) that has been independently certified by an external audit body.

• The outcome of all games is final once the game ends. No appeals may be made against valid game results.
• In the event of a technical disruption during gameplay, mygame will resolve the situation based on saved system records — the system's decision is final in such cases.
• For Sports Betting, confirmed bets cannot be cancelled unless the match itself is cancelled by the official organiser.
• Mygame reserves the right to void or adjust any bets placed based on clearly incorrect information or erroneous odds resulting from a technical error.
• Minimum and maximum betting limits for each game are stated within the respective game interface.

7 Data Protection & Privacy

Mygame takes the protection of all members' personal data seriously. The collection, processing, and storage of your personal data is carried out in accordance with the separate mygame Privacy Policy and in compliance with Malaysia's Personal Data Protection Act 2010.

• Your personal data is used solely for account management, transaction processing, and service improvement purposes.
• Mygame will not sell or disclose your personal data to third parties without your consent, except where required by law or court order.
• All data is stored on servers protected by encryption and strict access controls.

For more information, please refer to mygame Privacy Policy.

8 Member Responsibilities & Liability Limits

As a mygame member, you acknowledge and agree that:

• You play at your own personal risk and are solely responsible for the betting decisions you make.
• Mygame is not liable for any financial losses arising from use of the platform, except in cases of gross negligence on the part of mygame.
• Mygame is not liable for service disruptions caused by factors beyond our control, such as internet outages, third-party server failures, or natural disasters.
• You are responsible for ensuring that your use of this platform is lawful in your jurisdiction.

Mygame's maximum liability to any member in any situation shall not exceed the net deposit amount made by that member in the 30 days prior to the claim being made.

9 Account Suspension & Closure

Mygame reserves the right to suspend or close a member's account under the following circumstances:

• Violation of any terms set out in this document.
• Suspected fraudulent activity, money laundering, or other criminal activity.
• Failure to provide the requested KYC documents within the stipulated timeframe.
• Accounts inactive for more than 12 consecutive months with no login activity or transactions.
• Upon the member's own request through the designated account closure procedure.

In cases where an account is closed due to a terms violation, mygame reserves the right to withhold the balance pending an internal investigation. If the investigation finds no fraud, the valid balance will be returned to the member within a reasonable timeframe.

Members who wish to voluntarily close their account may contact the mygame support team via live chat. All valid balances will be processed for withdrawal once the closure procedure is complete.

10 Applicable Law & Dispute Resolution

These Terms & Conditions are governed by and interpreted in accordance with applicable Malaysian law. Any dispute arising from or in connection with the use of the mygame platform will be resolved through the following process:

• Level 1: Members are encouraged to contact the mygame support team to resolve disputes amicably. Most issues can be resolved within 48 hours.
• Level 2: If an amicable resolution fails, the dispute will be referred to an independent arbitration process agreed upon by both parties.
• Level 3: Disputes that cannot be resolved through arbitration will be referred to the competent courts of Malaysia.

Mygame reserves the right to amend these Terms and Conditions at any time. Amendments take effect immediately upon being posted on the platform. Continued use of the platform after any amendment constitutes your acceptance of and agreement to the updated terms. We encourage you to check this page regularly for any changes.